Legal
Terms of service
These Terms of Service (the "Terms") govern access to and use of the Aisty platform, websites, APIs and related services (together, the "Service"), operated by One To Infinity Power LTD, a company registered in England and Wales under company number 14195440("Aisty", "we", "us"). By creating an account, clicking accept, or using the Service, the entity you represent ("Customer", "you") agrees to these Terms. If you do not agree, do not use the Service.
Where these Terms conflict with a signed order form or master agreement, that signed agreement controls.
1. The Service
Aisty is a business to business AI infrastructure platform that lets you:
- deploy large language models to dedicated GPU inference endpoints, with OpenAI-compatible APIs and an optional hosted chat interface
- fine-tune models with LoRA and QLoRA on datasets you supply
- store datasets and model artifacts
- build and run workflows and agents
- manage teams, API keys and billing
The Service provisions and orchestrates third-party infrastructure on your behalf. The current list of sub-processors is available on request and at contracting. Compute and storage are dedicated per deployment and billed by usage.
2. Accounts, teams and eligibility
2.1 You must be at least 18 and able to form a binding contract. The Service is for business and professional use only and is not directed at consumers.
2.2 Accounts are organised into teams. Team roles (owner, admin, editor, viewer) determine permissions. The team owner is responsible for all activity under the team, for managing members, and for ensuring members comply with these Terms.
2.3 You are responsible for safeguarding authentication credentials, API keys and per-deployment keys. Deployment API keys are shown once at creation and stored only as a salted hash, so you are responsible for retaining and protecting them. Notify us promptly of any suspected compromise.
3. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. You are responsible for the models you deploy, the data you upload, the prompts and outputs processed through your endpoints, and your end users' use of any application you build on the Service.
4. Customer content and models
4.1 Ownership.As between the parties, you retain all rights in your datasets, prompts, fine-tuned model artifacts and outputs ("Customer Content"). We claim no ownership of Customer Content.
4.2 Licence to operate. You grant us a limited, worldwide, non-exclusive licence to host, copy, transmit and process Customer Content solely to provide, secure and support the Service, for example to transfer a dataset to a training instance or to load a model onto an inference instance.
4.3 No training on your data.We do not use Customer Content to train, fine-tune or improve any model for our own benefit or for other customers. Fine-tuning runs use your data only to produce your model artifact, which is stored in your team's storage.
4.4 Third-party model terms. Base models pulled from third-party repositories are subject to their own licences, such as Apache 2.0 or the Gemma Terms. You are responsible for complying with the licence of any model you deploy or fine-tune, including gated-model access conditions and any acceptable-use restrictions imposed by the model provider.
5. AI-specific terms
5.1 Machine marking (EU AI Act Article 50). Responses served through Aisty inference endpoints are machine-marked as AI-generated using the CP2E marking scheme: an HTTP header, a JSON field, an HMAC-signed token and an in-content marker. You must not remove, obscure or misrepresent these markings, and you must preserve equivalent transparency to your end users. The HMAC-signed token is cryptographically verifiable only where a dedicated signing key has been configured for the deployment. Where no such key is configured, the token is emitted using a shared, publicly known default and does not provide verifiable provenance.
5.2 Roles under the EU AI Act.For most deployments Aisty acts as an infrastructure provider to you, and you act as the provider or deployer of the AI system you build. You warrant that you are not, and will not use the Service as, a provider or deployer of a prohibited AI practice under Article 5, or of a high-risk AI system under Annex III of the EU AI Act, unless expressly agreed with us in writing under Section 5.3. You are responsible for the intended purpose, risk classification, conformity assessment and human-oversight measures of your AI system. Aisty's compliance features support but do not discharge your obligations.
5.3 Prohibition on high-risk and prohibited uses. Unless expressly agreed in writing, which Aisty may decline at its discretion, the Service is not certified or warranted as suitable for use as, or as a component of, a high-risk AI system under Annex III of the EU AI Act, or for safety-critical, medical, legal or similar regulated decision-making, and you must not, and must not permit any end user to, use the Service for such a purpose. You must not use the Service for a prohibited practice under Article 5. A breach of this Section 5.3 is a material breach of these Terms entitling us to immediate suspension under Section 8 and termination under Section 9.2, in addition to any other remedy, and does not benefit from any cure period that would otherwise apply.
6. Fees, billing and taxes
6.1 Usage-based billing.GPU inference deployments accrue charges continuously while they exist in a billing state, meaning provisioning or running, at the per-hour rate derived from the deployment's monthly rate, rounded up to whole hours. Fine-tuning jobs are billed for actual runtime. Metered API usage and storage are billed per the pricing in effect. Charges include Aisty's platform fee on top of the underlying infrastructure cost.
6.2 Invoicing. Usage is aggregated per calendar month in UTC and invoiced through our payment processor to the payment method on file. You authorise us to charge that method for all amounts due.
6.3 Payment method required. A valid payment method is required before launching billable workloads. You are responsible for keeping it current.
6.4 Non-payment. If a charge fails, your team enters a grace period of 5 days. If the balance is not resolved within the grace period, we may suspend the team, which stops and tears down running deployments and in-flight training jobs. You remain liable for amounts accrued before suspension. Re-provisioning after payment issues is subject to a current payment method.
6.5 Taxes. Fees are exclusive of taxes. You are responsible for all applicable VAT, GST, sales and similar taxes, except taxes on our net income.
6.6 Disputes. Notify us of a billing dispute within 30 days of the invoice date. Undisputed amounts remain payable.
7. Service levels and changes
7.1 The Service is provided on an as available basis. Any service-level commitments apply only if set out in a separate written SLA.
7.2 We may modify, add or discontinue features. We will use reasonable efforts to give notice of material adverse changes. The availability of underlying third-party infrastructure is outside our sole control.
8. Suspension
We may suspend all or part of the Service, with notice where practicable, if: (a) required by law or a governmental request; (b) your use poses a security risk, may harm us or others, or may subject us to liability; (c) you materially breach these Terms or the Acceptable Use Policy; or (d) for non-payment under Section 6. Where suspension is on grounds of an actual or suspected breach of Section 5.3, being prohibited or high-risk use, or of Section 5.1, being removal or misrepresentation of AI Act marking, we may suspend immediately and without prior notice, notifying you as soon as reasonably practicable afterward. We will restore access once the cause is resolved where feasible.
9. Term and termination
9.1These Terms apply while you use the Service. Either party may terminate for convenience on 30 days' notice, and you may close your account at any time.
9.2 Either party may terminate for material breach not cured within 30 days of notice, except that a breach of Section 5.3, being prohibited or high-risk use, is not subject to a cure period and may be terminated immediately.
9.3 Effect of termination. Running deployments and jobs are torn down. You are responsible for exporting your Customer Content before termination. After termination we will delete or return Customer Content in accordance with the Privacy Policy, the Data Processing Addendum and our data retention schedule.
10. Warranties and disclaimers
10.1 Each party warrants it has authority to enter these Terms.
10.2EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE OR FIT FOR YOUR PURPOSE.
AI models can produce incorrect, biased or harmful outputs. You are responsible for evaluating and validating outputs before relying on them.
11. Limitation of liability
11.1 NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, even if advised of the possibility.
11.2EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS CAPPED AT THE FEES PAID OR PAYABLE BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, EXCEPT THAT YOUR LIABILITY UNDER THE INDEMNITY AT SECTION 12(e) IS UNCAPPED.
11.3The caps and exclusions do not apply to a party's liability for death or personal injury caused by negligence, for fraud, or to any liability that cannot be excluded by law.
12. Indemnity
You will defend and indemnify us against third-party claims, and against fines, penalties or regulatory enforcement action imposed directly on us, arising from: (a) your Customer Content; (b) your use of the Service in breach of these Terms, the Acceptable Use Policy, or law; (c) your AI system, its outputs, or its deployment to end users; (d) your violation of a third-party model licence or intellectual-property right; or (e) your breach of Section 5.2 or 5.3, including any penalty, fine or enforcement action brought against us under the EU AI Act or equivalent legislation arising from your prohibited or high-risk use of the Service.
13. Confidentiality and data protection
13.1Each party will protect the other's non-public information disclosed in connection with the Service.
13.2 Where we process personal data on your behalf, our Data Processing Addendum applies and forms part of these Terms. It is available on request and at contracting. Our handling of personal data is described in the Privacy Policy.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer or data-protection rules. No arbitration clause applies.
15. General
15.1 Entire agreement. These Terms, the Acceptable Use Policy, the Data Processing Addendum, the Privacy Policy and any order form are the entire agreement and supersede prior discussions.
15.2 Changes to Terms. We may update these Terms. Material changes take effect 30 days after we post them or notify you. Continued use after the effective date constitutes acceptance.
15.3 Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.
15.4 Severability, no waiver, force majeure and notices apply on customary terms. Notices to us go to [email protected].
Contact
One To Infinity Power LTD, company number 14195440, England and Wales. Questions about these Terms go to [email protected].